“It is great pleasure that I write this letter of recommendation in order that you’re organization be recognized for business excellence. I continue to be impressed, on the many levels of service our credit union receives from FCM. The team assigned to ESCU, Mindy Torres and Tony Zikovich, has built a great relationship with our company and I would like to recognize them for their efforts to help solidify our business partnership.
Our mortgage division has closed numerous loans with the Murfreesboro branch and we are satisfied with the service we receive from all the departments at their branch. They make every attempt to find a way to complete a smooth loan transaction for our customers.
There are a number of commendations that I could offer but for the purpose of this letter, let me focus on professionalism, corportate citizenship and employee relations. The professionalism displayed by Mindy and Tony is second to none in the business. Whether I speak to Tony, Team Leaders, administrative assistants, Supervisors or upper management, it is apparent that there is a great deal of respect for clients and co-workers alike. We are extremely satisfied with turn times and loan development is performed above expectations. Conduct and business ethics are never inappropriate.
It is a pleasure to watch First Community Mortgage in action. There is a constant deference to the needs of a customer and a relentless push to get thiings done, and get them done right! I have found no obstacle or barrier that your team could not overcome or find creative solutions.
Finally, I want to reiterate the importance of a business partner like FCM Wholesale that remains committed to customer excellence and corporate credibility. Thank you again for being a trusted partner and we wish you the best for years to come!”
Terry Wallace, Branch Manager